Urban Analytica
Favicon

DrivePoints – FAQ

How are DrivePoints generated?
We use complex algorithms based on hundreds of millions of pieces of historical driving behaviour data in order to generate your DrivePoints. The higher your DrivePoints (scored from 0 to 100), the better driver we consider you to be.

You share your driving data on speeding, use of accelerator, use of brake, and length of journey amongst other parameters such as time of day, fatigue, and distraction to create your DrivePoints rating. We provide you with hints and tips to help you become a safer driver.

Mobile battery usage
When recording, the app will be using its GPS locator. This does use more of the battery than if the phone is on standby. To avoid draining your battery on long journeys, the app stops when it detects low battery life. The phone may also be warmer to touch, which is normal. You can reduce battery drainage with the use of an in-car charger.
What app permissions should I agree to?
If you haven’t allowed the app to access your location (either ‘always on’ or ‘background location’), we are unable to process any trips and assess your DrivePoints rating. Please allow these permissions when prompted during set up or access your mobile settings to allow this level of access.
Data usage

The app has a compression technique, so we are able to keep your data usage to a minimum. An average driver will send us 10MB of data per month, approximately less than 3 downloaded songs.

Who can see my data?
We do not share your personal data with any third party, other than our partners. Your data is scored by an automated system maintained and strictly protected by us.

We use the information to bring you personalised driving tips for the way you drive and participate in the research project you have voluntarily joined.

Who can access my data?
We will not voluntarily submit your data to any authority. In some circumstances, such as theft of your car or court orders relating to a serious collision resulting in an injury or fatality, we may be obliged to provide data to the police and/or other statutory authorities for the detection and prevention of fraud and other criminal offences or as part of a criminal investigation. Urban Analytica does use aggregated driving data to assist in road safety research such as identifying black spot intersections and improving driver safety. See our Privacy Policy for more information.
I have upgraded my phone

If you have a new mobile phone, you can download the app from app stores, and we can re-send an activation code to continue usage. Contact drivepoints@urbananalytica.io for an activation code

I want to report an accident or driving incident

Go to ‘Report an accident’ in the app menu, take photographs of the incident at the scene, including any damage to your car using your mobile’s camera and then send to drivepoints@urbananalytica.io. This information is voluntary and helps our research into driving safety. The information is not used for insurance claims with your insurer unless you request this.

My car records greater distance than the app shows

We can only measure your distance travelled where we have sufficient GPS accuracy. For example, if you drive through a long tunnel, your car will register the kilometres travelled and deduce speeds, but your mobile will have no signal for some sections of road. We randomly sample your driving, so not all journeys made in the car will be recorded, as it’s your overall trend or style of driving over time that is used for your DrivePoints rating.

My DrivePoints rating fluctuates

Your DrivePoints may fluctuate upwards and downwards when you first use the app as it collects enough driving data but will even out over time as it continues to collect driving data.

I can’t see a DrivePoints score
Depending on the group you are assigned to, you may not see specific data in the app during the trial – but in order to be eligible for the weekly draw, please ensure that your location services remain switched on for the app the whole time.